For first time visitors, you will be asked to complete three short forms – new client registration form, release and waiver of liability and indemnity agreement, and TEFAP. If you would like to save some time, the new client registration for and release and waiver of liability and indemnity agreement can be completed here.

When you arrive, please get in line outside the front door in the order in which you arrive. Approximately 30 mins prior to opening, a volunteer or staff member will distribute pagers (similar to what you might receive at a restaurant). Once we open, we will recall the pagers in order in which they were handed out.

(It is common that the first household in line arrives between 1-2 hours prior to the time the pantry opens. Please be patient and understand that we do not allow anyone to wait in the building regardless of the weather, so plan accordingly.)

If you have not competed the registration form, you will be given hard copies to complete. Once complete, or if you have completed the online registration form, we will verify your account in our database and then provide you with a TWA Client ID Card. This card will serve as a form a communication while at the pantry and you are expected to bring it with you each time you visit. If you lose your card, you will be charged $1.00 for a replacement.

Once checked in, you will wait in the lobby until a volunteer is ready for you.

• Each household is given a shopping cart.
• If you want to shop personal care and household, a volunteer will guide you through these items.
• Food is a self-guided experience where you will have the opportunity make selections based on dietary restrictions and brand/variety preference.
• You will be presented with a variety of non perishable and perishable food items included refrigerated/freezer items, fresh bakery, and fresh produce.
• Each shelving unit is marked with a limit and each household is expected to follow the limits as presented, regardless of household size.
• After you have shopped each of the sections, you will bag or box your grocery in the packing area. We encourage you to bring your own bags as we cannot guarantee we will have enough.
• Prior to leaving the pantry, you will present your TWA Client ID Card to the checkout volunteer where you will be instructed to place your goods on the scale to be weighed for tracking purposes.

Please note, the building is not wheelchair/stroller friendly and we cannot guarantee that a volunteer will be available to assist you to your vehicle. Plan accordingly by bringing your own bags, packing them comfortably, and/or bringing someone with you.

**overall selection of items is subject to availability based on donations received.